No, she was actually nice and helpful and had no clue that phone calls were not going through. Said they were "switching to a new system" (aren't they always?) and that was what the training was for and why I was sent an incorrect link. She fixed it, said the business in question had not yet replied to the complaint, and told me what happens if they do not reply, etc. Like I said, very helpful. And you don't get that very often anymore.