Originally Posted by
Phredd3
That would be me. We had Time Warner/Spectrum for years, and while the cable TV seemed to work pretty well, the internet service was very sketchy. The techs would come out and tell us they would try to boost the signal, but it always came out that the most they could boost it was to the very bottom of the range where Spectrum rules said it was "acceptable" and couldn't be worked on further. It would work somewhat better (maybe 5-20 mbps, tops), then in a couple of months would fall back off again. We never had a reliable land line phone and we are in a cell service "hole" (we get one bar cell service over the air), so when the cell service over VOIP wouldn't work either, that was kind of a problem. AT&T came through a few years ago and laid fiber optic line, and when the pandemic forced us to be holding 4-6 simultaneous Zoom sessions, we gave Spectrum one last shot. They still couldn't give us anything above what they had been, even after completely re-laying the line into our house, so we went with the competitor.
Now I get multi-hundred mbps nearly 100% reliably.
Oh, and after we confirmed the new setup was working, Spectrum told us the cable portion of our bill would go up if we dropped the internet piece, so we dumped the cable setup, too. Now they call us at least once a week trying to get us back. Perhaps hiring technicians instead of sales people would have worked better...