Originally Posted by
Devilwin
I knew that "lazy and indolent" blast was gonna cause some ire here, and hope you don't take it personally. Now, as for Chewy. They constantly ship boxes which are much heavier than the label indicates. As an example, I saw one last week that said 37.5 pounds. The driver couldn't even lift it. We weighed it on certified scales. The box was 83 pounds, and this was not an isolated incident, in fact, it is the norm. Ask them why they no longer use UPS. UPS dropped them because of the revenue loss there.Their boxes are weak, recycled card board, and are difficult to handle. Since the first of the year, in our hub alone, there have been 45 incidents of back related injuries, many, if not most, due to Chewy.
I see so many customer complaints calling our people lazy because they couldn't take several boxes of Chewy to 3rd floor apartments, and in one case a lady wanted 15 boxes to a barn loft!
I take exception to them calling people lazy who work 10 to 12 hours a day in all kinds of weather six days a week. People that have their Christmas ruined every year so the public can have a good one. If you've never done this type of work before, try it sometime. You'll see what I mean. We are forever training new drivers, because of the driver turnover.
Again, apologies for the lazy and indolent blast. That was ill spoken on my part, fact is, I loved most of my customers and had a great relationship with them. It's just this seven days a week thing has me bent. I know we won't have to work seven days, but driver scheduling is going to cause lots of logistical problems, making two teams.
And yes, we deliver Amazon, mainly Prime.