Originally Posted by
Olympic Fan
If you've ever watched the A&E Show "Airline" for any length of time, I hope you would choose to fly a competitor.
It's unbelievable how arbitrary and obnoxious Southwest employees are about enforcing their petty power. Their favorite trick is to decide that somebody's drunk and shouldn't be allowed to fly -- again, watching the show, a handful probably are too drunk to fly, but a majority are not. My favorite was the middle-age man who was semi-coherent that they decided not to allow to fly. He missed his flight and was in tears ... it turned out that he hadn't had a think to drink -- he had a speech impediment and a nerve disease that caused him to move erratically.
My other favoite Southwest trick is to oversell flights. This isn't a rare occurance -- it happens all the time. People arrive with their paid-for tickets and on time and they are denied seats because Southwest sold too many seats.
So next time you are tempted to purchase one of those "cheap" Southwest tickets, be sure you understand what you are getting into.
Southwest seems to have both very devoted fans and very concerned detractors, when I listen to people talk about the airline. I've never bought a SW ticket yet because I can't stand the idea of not having a seat assignment. I don't want to get into some sort of Lord of the Flies situation just trying to sit down. I've heard people tell some stunning stories about people's conduct in the seating process.
I may have to give in just because they go to some places direct from Lambert.
Once more let me plug for one thing Delta does well. (Getting you there on time isn't one of their strengths). The accommodate disability well. I doubt that crap SW pulled on the dude with the speech impediment would have happened with Delta. My mother is in a wheel chair when she's outside the house, and she's never had any trouble with Delta. USAir, OTOH, abandoned her for 45 minutes once, and couldn't produce pre-reserved wheelchairs on other occasions.
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