Actually, I do think that rest rooms, concessions, and parking matter. There's a difference between a program that's struggling but trying to get better and a program that's struggling and doesn't seem to much care. Lousy customer service reinforces the perception that Duke doesn't care about football or its fans. By doesn't care, I don't mean the players or the coaches, I mean the administration, the board of trustees, the president.
Even if the die-hards have grown used to this, don't we want to present our best face to visiting teams and fans, media, and yes, recruits and their families? Duke claims to be a world-class university. I think we'd settle for something well under world-class restrooms but something that reflects better on the university and program.
A winning program can more than compensate for running out of pizza in the first quarter. But I would like to elevate the entire package.